Frequently Asked Questions
Have a question? Want to learn more about our store and policies? We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers. If you can’t find what you’re looking for, please contact us.
Ways to Order
ALL ORDERS ARE PRESALE . Due to sanitary reasons and the use of delicate herbs, oils and infused water .Where there is water, there is life and products that contain water or may come into contact with water must have a preservative, and in order for you to get high quality, and sanitary products each product is freshly made and preserved with a wide spectrum preservative . We strive to give you the best and safest products as possible . We hope you enjoy your products ! THANK YOU FOR YOUR SUPPORT !
What if I have questions or issues about my order?
We are open Monday - Friday , all orders will be processed and shipped on these days . All inquiries or questions can be directed to our company email at (shippingldhnaturalbeauty@yahoo.com) All questions and issues will be answered within 24 hours .
What payment methods do you accept?
We accept all major credit cards, and several other payment options located on our checkout page.
Return / Refund Policy
THERE ARE NO REFUNDS .WE DO NOT ACCEPT RETURNS, EXCHANGES FOR ANY PRODUCT. ALL SALES ARE FINAL. WE STRONGLY ADVISE YOU TO READ THE INGREDIENTS LISTED OF THE PRODUCTS THAT YOU WANT TO PURCHASE . This policy is to ensure the integrity and quality of the products , while prioritizing safety and satisfaction of each customer.
Shipping Policy
The customer is responsible for shipping cost. Shipping rates vary depending on the selected shipping method, weight of the package, and destination. Please review the shipping cost during checkout process before finalizing your order.
Processing Time
All orders are typically processed within 1 business day after they are ordered, and ready for fulfillment and shipping within 3 business days. Any orders place after 5 PM EST will be processed the next business day.
Lost or Damaged Packages
While we take every precaution to ensure you order arrives in perfect condition, we are not liable for damaged packages caused by the carrier. If your package arrives damaged please take a picture and Please contact us @ (shippingldhnaturalbeauty@yahoo.com) so we can initiate a claim . If your package is lost contact us , we will respond within 24 hours.
Fan Favorite
Outstanding Quality
TRY OUR FAN FAVORITE ! OUR AMAZING SUGAR SCRUBS ! THEY ARE A MUST HAVE ! THE WONDERFUL SILKY FEELING THAT YOURGET AFTER USING ONE OF OUR SCRUBS WILL HAVE YOU LOOKING FORWARD TO BATH TIME. THIS AMAZING PRODUCT WILL LEAVE YOUR SKIN SOFT AND SUPPLE . YOU GET A FABULOUS EXFOLIATION AND MOISTURIZATION OUT OF THIS WORLD. WE USE HIGH QUALITY , ORGANIC OILS, BUTTERS, AND HERBS THAT GIVE US THIS AMAZING PRODUCT . OUR SCRUBS COME IN SEVERAL FRAGRANCES. GIVE THEM A TRY YOU DEFINATELY WONT REGRET IT !
Contact Support
How can we help?
If you have questions or concerns about one of our products or services, please fill out the form below and a member of our team will get in touch as soon as possible.
All about LDH NATURAL BEAUTY
WE ARE NOT DOCTORS OR MEDICAL PROFESSIONALS ! WE DO NOT CLAIM TO CURE ANY DISEASE OR ILLNESS . WE ARE NOT RESPONSIBLE FOR ANY ISSUES THAT ARE CAUSED FROM USING OUR HERBAL INFUSED PRODUCTS . YOU MUST READ EACH PRODUCT INGREDIENTS LISTED TO MAKE SURE THERE ARE NO MEDICATION OR ALLERGEN ISSUES WITH THE PRODUCT YOU ARE INTERESTED IN PURCHASING .
Ever since we founded our store in 2023, we had one goal in mind: ensuring a consistent variety of herbal infused items with high quality unique, herbs and oils. We offer luxurious, helpful products that fit any budget. We’re proud of how far we’ve come, and remain committed to adding more great products to our stock year after year.
Our collections are carefully selected with our customers’ needs in mind. We welcome your feedback on your items. Delivery options and payment methods are available. Browse our product gallery and start selecting your new favorites you won't find anywhere else. For questions, comments or suggestions, don't hesitate to contact us.
One-Of-A-Kind Items
Easy, fun shopping
Take your shopping to the next level by purchasing at LDH NATURAL BEAUTY. Providing an unparalleled selection of quality products and exceptional customer service, we will always do our best to ensure you find exactly what you have in mind. Check out our collection today.
What We’re All About
We create Herbal Infused Skin & Hair care Products, Along with our Herbal Tea's & our Homemade Condiments.
I'AM NOT A LICENSED DOCTOR OR HEALTHCARE PROFESSIONAL. I'am a Licensed Cosmetologist with a passion for Herbal preparation of Medicinal Herbs and beneficial oils , that are known to be the medicine of home. Plants and herbs play a role in preventive care being rich in nutrients, and antioxidants. Herbs are known for their benefits , and are known as preventive medicine as they boost the body's immunes system to fight pathogens that cause us to be ill. My love and passion of plants, herbs and the benefits that they provide to help the human body is what drives my creativity to formulate the high quality products that we offer. As a Licensed Cosmetologist I have created products that will provide dual benefits , not only will you receive the benefits from Herbal Medicine , you also get the wonderful benefits of beauty, while receiving beautiful hair and skin.
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TERMS OF SERVICE
Please read these terms of service carefully before using our website or purchasing our products.
1. Acceptance of Terms: By accessing and using LDH NATURAL BEAUTY website and purchasing our products, you agree to be bound by these terms of service. If you do not agree to these terms, please refrain from using our website and making purchases.
2. Products and Descriptions: We make every effort to provide accurate and up-to-date information about our products, including descriptions, ingredients, and usage instructions. However, we do not guarantee the accuracy, completeness, or reliability of any claims. Product colors may also appear differently on different screens, and actual product packaging may vary.
3. Product Use and Disclaimers: Our products are intended for external use only, with the exception of food and beverage products. The information and statements provided on our website have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease. If you have specific concerns about the use of our products, please consult with a qualified healthcare professional.
4. Ordering and Payment: Orders placed through our website are subject to product availability and our acceptance. We reserve the right to refuse or cancel any order for any reason, including inaccuracies in product descriptions or pricing errors. Payment for orders is processed securely through our chosen payment gateway.
5. Shipping: Please refer to our separate Shipping Policy for information about shipping methods, processing times, shipping rates, tracking, and international shipping.
6. Refunds and Returns: Please refer to our separate Refund Policy for information about refunds, returns, and exchanges.
7. Intellectual Property: All content on our website, including but not limited to text, images, logos, product designs, and trademarks, is the property of LDH NATURAL BEAUTY and protected by intellectual property laws. You may not use, reproduce, modify, or distribute any of our content without our explicit written consent.
8. Links to Third-Party Websites: Our website may contain links to third-party websites for your convenience. We do not endorse or control the content on these websites and are not responsible for any damages or losses incurred by accessing or using these websites.
9. Limitation of Liability: To the extent permitted by law, LDH NATURAL BEAUTY shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products, website, or any interactions with our company.
10. Governing Law: These terms of service shall be governed by and construed in accordance with the laws of Ohio. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Cincinnati.
11. Changes to Terms: We reserve the right to modify or update these terms of service at any time. Changes will be effective upon posting to our website. It is your responsibility to review these terms periodically.If you have any questions or concerns about these terms of service, please contact us.